We offer refunds, repairs and replacements in accordance with the Australian Consumer Law and on the terms set out in this Returns & Refunds Policy (“Policy”).

Any benefits set out in this Policy may apply in addition to consumer’s rights under the Australian Consumer Law.

Before making a purchase, please read this Policy so that you can understand your rights and what you can expect from us if you are not satisfied with your order.

Pattini Skincare’s Products come with guarantees that cannot be excluded under the Australian Consumer Law.

If a product or service which you purchased from us has a major failure (as defined in the Australian Consumer Law), then you may be entitled to choose a replacement, refund for the unused portion, or compensation for its reduced value.

If a failure with the goods or service does not amount to a major failure (as defined in the Australian Consumer Law), then you are entitled to have the failure rectified in a reasonable time. If this is not done you may still be entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion.

See: https://consumer.gov.au/australian-consumer-law/legislation

Pattini Skincare’s Products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure of the Product and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Products repaired or replaced if the Products fail to be of acceptable quality and the failure does not amount to a major failure (the ‘Warranty‘).

You may make a claim under this clause (the ‘Warranty Claim‘) for material defects and workmanship in the Products within the labelled expiration period of the Product (the ‘Warranty Period‘).

In order to make a Warranty Claim during the Warranty Period, you must provide proof of purchase to Pattini Skincare showing the date of purchase of the Products, provide a description of the Products and the price paid for the Products by sending written notice to Pattini Skincare at 23 Diosma Drive, Highfields, Queensland, 4352 or by email at support@pattiniskincare.com.au.

Where the Warranty Claim is accepted then Pattini Skincare will, at its sole discretion, either repair or replace any defective Products or part thereof with a new or remanufactured equivalent during the Warranty Period at no charge to you for parts or labour. You acknowledge and agree that you will be solely liable for any postage or shipping costs incurred in facilitating the Warranty Claim.

The Warranty shall be the sole and exclusive warranty granted by Pattini Skincare and shall be the sole and exclusive remedy available to you in addition to other rights and under a law in relation to the Products to which this warranty relates.

All implied warranties including the warranties of merchantability and fitness for use are limited to the Warranty Period.

The Warranty does not apply to any appearance of the supplied Products nor to the additional excluded items set forth below nor to any supplied Products where the exterior of which has been damaged or defaced, which has been subjected to misuse, abnormal service or handling, or which has been altered or modified in any way.

In the event that you wish to cancel an order for products or services you have purchased and provided the order has not been remitted for posting, we may, at our discretion, offer you a refund, less any costs incurred by us associated with packaging, handling, restocking and payment processing fees.

Once your order has been remitted for posting we are unable to retrieve your package, physically preventing us from actioning any Cancellation requests.

Please see Shipping & Delivery Policy for more information on our posting schedule.*

In the event that you receive the products or services you have purchased, as stated, but that you have simply changed your mind, we may, at our discretion, offer you a refund or exchange, less any costs incurred by us associated with postage, shipping, packaging, handling, restocking and payment processing fees. Generally, the following conditions must be satisfied:

1. The Product has not been opened, unsealed, used or contaminated.
2. The Product has not been damaged.
3. Pattini Skincare is to be notified of your Change of Mind within 5 business days of delivery
4. You have provided the original receipt or order reference number to Pattini Skincare,
5. The Product has passed a visual inspection confirming the Product is in acceptable condition.
6. The Request for Return or Exchange has been approved by Pattini Skincare.

In the event that your product is damaged in the course of the Delivery Services, Pattini Skincare asks that you:

1. Contact the Delivery Service Provider directly to request a refund or to claim on any insurance options available; and

2. Contact us by sending an email to support@pattiniskincare.com.au outlining in what way the Products were damaged in transit so we are able to determine if the Delivery Service Provider should be removed from the Purchase Services.

Notwithstanding the other provisions of this Policy, we may refuse to provide a repair, replacement or refund for a product or service purchased by you if:

1. You misused the said product in a way which caused the problem.
2. You knew or were made aware of the problem(s) with the product or service before you purchased it.
3. You asked for a service to be done in a certain manner, or you asked for alterations to a product, against our advice, or you were unclear about what you wanted.
4. Refuse to accept liability for any postage, shipping, packaging, handling and restocking costs incurred by us, associated with Cancellation and Change of Mind requests.
5. Any other exceptions that apply under the Australian Consumer Law.

In the event that a product you have purchased fails to meet one or more Consumer Guarantees under the Australian Consumer Law, we shall bear any cost of shipping the said product (the “Returned Product”) back to us, as well as any cost of shipping any replacement product to you.

If the returned Product can easily be shipped or returned, then you are responsible for organising the Returned Product to be returned to us. If the Returned Product is eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law) then we will reimburse you the reasonable postage, shipping or transportation costs for the Returned Product.

If the Returned Product is too large, too heavy, or otherwise too difficult to be removed and returned by you, and is believed to be eligible for a repair, replacement or refund under the terms of this Policy (including the Australian Consumer Law), then we will organise for the postage, shipping, transportation or collection of the Returned Product, at our cost.

In the event that we organise and pay for the inspection, postage, shipping, transportation or collection of a Returned Product, and it turns out not to be eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law), then you will be required to pay the costs of any inspection, postage, shipping, transportation or collection of the Returned Product.

We aim to process any requests for repairs, replacements or refunds within 3 business days of receipt.

To make any requests for Returns or Refunds mentioned in this Policy you can Contact Us using the following options:

1. You can contact us at the end of this Policy via the ‘Contact Us’ Form.
2. Email Us at: support@pattiniskincare.com.au
3. Call or Text Us: (+61) 0480 386 988
4. Contact Us using our Social Accounts

Unless otherwise defined in our sole discretion, we shall pay all refunds in the same form as the original purchase or to the same account or credit card used to make the original purchase.

To be eligible for a refund, repair or replacement, you must provide proof of purchase.

You may be required to provide a government issued identification to qualify for a refund, repair or replacement.

If you wish to speak to us about this Policy or about any refund, repairs or replacements, please contact us at: support@pattiniskincare.com.au.

1. You can contact us at the end of this Policy via the ‘Contact Us’ Form.
2. Email Us at: support@pattiniskincare.com.au
3. Call or Text Us: (+61) 0480 386 988
4. Contact Us using our Social Accounts